YelpFacebookGoogle My Business Color

Call us for all your car needs! 254-776-6839

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 254-776-6839 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • BBB Accredited Business
  • BG Products
  • Car Care Aware

Testimonials

  • Great place of business with friendly customer service. Prices are very affordable compared to dealership prices.
    -Terrance W.

  • These people are honest and fast! I trust them to do the work I want and only suggest work that really needs to be done.
    -Allyson D.

  • Experienced staff,quick on the schedule,timely notification if accessing parts is a problem.Highly recommended!
    -Steve R.

  • Great service very detailed on information. With great prices here in Waco!! Will start recommending.
    -Cecilia E.

  • More than helpful! Great place!
    -Timothy Y.

  • Had a great experience with Luikart's! I have a 2011 Volvo C30 with over 110K miles and one day the engine started whistling and vibrating badly. Took it over and Ken immediately knew what was wrong and did a great job repairing- no problems since. The price was very fair after a search online. The folks are very friendly as well- would highly recommend to anyone.
    -Peter A.

  • I love Luikart's. I have always trusted Kenny and his crew, and I haven't been wrong. I drive a 2001 Ford Sport Track with 260,000 miles and still going strong. Sure, it's a great truck, but Kenny's service has had a lot to do with keeping it running smoothly and being fuel-efficient. Thanks guys!
    -Cheryl L.

  • Every time I've had a vehicle repaired there I have had fantastic results.
    -Howard S.

  • I can’t say enough good things about this place. The people at Luikarts are genuine and don’t try to upsell you. They get things done in a timely manner, they use OEM parts, and they are very patient and willing to answer all of your questions. I’ve gotten all of my spark plugs re done here as well as getting my low beam lights replaced and they have made it such a smooth process. HIGHLY RECCOMMEND.
    -Paris C.

  • My daughter is a Baylor student and we always take her car to Luikarts for oil change and repairs. They are so friendly and make every effort to fix your car. If they can’t then they will tell you what you need and where to get it checked out.
    -Joni S.

  • Lifesaver! Visiting Waco for a wedding. Our 2011 Volvo started making a terrible noise and the Check Engine Light came on. Closest Volvo dealer in Temple. Found Luikarts with google and walked in when they opened. They were stacked up but offered to try to get to it in the afternoon. Recommended another service provider, but when I called them, they gave me the same story. They had cars lined up and probably could not get to it till afternoon and any repairs probably not till the next week. Called Luikarts back with that information, they said come back down and they would at least try to determine the problem. End result. They got it fixed by 4:00p at a reasonable cost. Highly recommend them.
    -Mark P.